隐私政策
在鲜购拼好货 Freshbuy · 适用地区:美国纽约及周边
中文版本 · Chinese Version
本隐私政策说明我们如何收集、使用、共享与保护您的信息。使用本服务即表示您理解并同意本政策。
一、我们收集哪些信息
- 基本信息:姓名、联系电话、电子邮箱(如有)、收货地址。
- 订单信息:下单时间、商品明细、金额、配送方式、订单状态。
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技术信息:访问时间、浏览器类型、设备信息、页面浏览记录等基础日志,用于改进服务体验与安全风控。
二、我们如何使用这些信息
- 用于处理、履行与配送您的订单。
- 用于与您联系(例如确认订单、异常订单通知、售后服务)。
- 用于统计与分析,以改进商品结构、配送体验与服务质量。
- 在您同意的情况下,向您发送短信通知(详见下方“短信通知”)。
三、短信通知(SMS)
当您在注册/下单过程中提供手机号码并勾选短信同意框后,您同意接收来自 Freshbuy 的短信通知。
- 可能包含:登录验证码、订单确认、配送进度、送达通知(含送达照片链接)、钱包/充值通知、与生鲜购物相关的促销信息。
- 发送频率不固定(Message frequency varies)。
- 费用提示可能产生短信与数据费用(Message & data rates may apply)。
- 退订您可随时回复 STOP 退订。
- 帮助如需帮助,请回复 HELP 或发送邮件至 support@nyfreshbuy.com。
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我们不会将您的短信同意信息(SMS consent)或手机号出售、出租或提供给第三方用于营销目的。
温馨提示:送达照片链接用于证明配送完成,链接可能需要登录后查看。请勿将链接转发给他人,以保护您的隐私。
四、信息共享与披露
- 我们不会向任何第三方出售您的个人信息。
- 仅在完成配送所必需时,与合作的配送人员/合作方共享必要信息(例如姓名、电话、地址、订单备注)。
- 如法律法规或政府机构依法要求,我们可能在符合法律规定的前提下提供相关信息。
五、数据保存与安全
- 我们会在完成订单及遵守相关法律要求所需期间内保存您的信息。
- 我们会采取合理的技术与管理措施,尽量防止信息被未经授权访问、使用或泄露。
六、您的权利
- 您可以联系我们,查询、更正或删除您的个人信息(在法律允许的范围内)。
- 如您不再希望接收短信,您可回复 STOP 退订;或联系我们处理。
七、联系我们
本隐私政策可能会根据业务情况和法律要求进行更新,更新后会在本页面提示,请您不时查阅。
English Version
This Privacy Policy explains how we collect, use, share, and protect your information.
By using our services, you acknowledge and agree to this Policy.
1. Information We Collect
- Basic info: your name, phone number, email (if provided), and delivery address.
- Order info: order time, items, amount, delivery method, and order status.
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Technical data: browser type, device information, access time, page views, and basic logs
to improve service quality and security.
2. How We Use Your Information
- To process and deliver your orders.
- To contact you for order confirmation, exceptions, and customer support.
- To analyze and improve our products and delivery experience.
- To send SMS communications if you have opted in (see “SMS Communications” below).
3. SMS Communications
By providing your mobile phone number and checking the SMS consent box during registration
and/or checkout, you agree to receive SMS messages from Freshbuy.
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Messages may include: one-time passcodes (OTP), order confirmations, delivery updates,
delivery confirmation (including proof-of-delivery photo links), wallet/recharge notifications,
and occasional promotional offers related to grocery purchases.
- Frequency Message frequency varies.
- Rates Message & data rates may apply.
- Opt-out Reply STOP to opt out at any time.
- Help Reply HELP for help or contact support@nyfreshbuy.com.
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We do not sell, rent, or share your SMS consent (or phone number) with third parties for marketing purposes.
Note: Proof-of-delivery links may require login to view. Please do not share the link to protect your privacy.
4. Sharing and Disclosure
- We do not sell personal information.
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We share only necessary information for delivery fulfillment (e.g., name, phone, address, order notes)
with delivery partners/personnel.
- Disclosure may occur if required by law.
5. Data Retention and Security
- We retain information as needed to fulfill orders and comply with legal obligations.
- We take reasonable technical and organizational measures to protect your data.
6. Your Rights
- You may request access, correction, or deletion of your data where permitted by law.
- You may opt out of SMS at any time by replying STOP.
7. Contact Us